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The book focuses on the development of customer focused company practices.
Committed to Customers
offers consulting and training to help companies make customer orientation part of their key processes and everyday practices. A key expertise area is Net Promoter Score (NPS).
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Net Promoter, NPS, Net Promoter System and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.