The XperienceFocus services are tailored according to client needs. A project can consist e.g. of:
Customer Centricity Assessment
• Review of the current status of a company’s customer centric approaches with proposals for the way forward.
Concepting and developing customer-centric practices
• A customized project together with a company team to create practices & tools for gathering and processing of feedback data, analyzing it and initiating actions & follow-up, defining metrics for scorecards and using customer metrics in rewarding systems. Click here for examples.
Net Promoter Score (NPS) implementation
• Development of processes and practices for effective NPS utilization.
• Developing customer centric practices for other specific areas.
• Training modules focusing on relevant areas of a customer oriented company culture.